Warranty
WARRANTY INFORMATION
We put all our tools through their paces so you know you’ve got the best tools around – and we guarantee it. Treat these tools with the respect they deserve – we don’t cover misuse of tools.
This warranty is provided by Total Tools (Importing) Pty Ltd of 20 Thackray Road,Port Melbourne VIC 3207. Phone: 03 9261 1900 (we, us, our).
Express warranty
Subject to the exclusions set out below, we warrant that this product will be free from defects in materials or workmanship for one year (or lifetime depending on the product) from the date of purchase.
The benefits conferred by this warranty are in addition to all rights and remedies which you may be entitled to under the Australian Consumer Law, and any other statutory rights you may have under other applicable laws. This warranty does not exclude, restrict or modify any such rights or remedies.
Warranty exclusions
This express warranty does not apply where a defect or other issue with the product is caused by normal wear and tear, misuse or abuse of the product.
Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty claims
To make a claim under this warranty, you must bring the product along with the proof of purchase and any other documentary evidence which you think is relevant to the Total Tools’ place of purchase where the claim will be handled on our behalf. Any cost incurred by you in bringing the product to the place of purchase will be borne by you.
To make a claim under this warranty, the product and proof of purchase must be returned to the Total Tools place of purchase during the warranty period specified above.
If your warranty claim is accepted, we (or the Total Tools store that handles the claim on our behalf) will, at our discretion, repair or replace the product, or refund money to you and take back the product.
TTI tools and chests are specifically designed for professional tradesmen. Our extensive range of Mechanic & Engineering tools are made to strict specifications and quality standards to meet the rigours of everyday workshop use.
We put all our tools through their paces so you know you’ve got the best tools around and we guarantee it.
The majority of our hand tools are covered by a Lifetime warranty.
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